Frequently Asked Questions (FAQs)

Your batteries may need changing. Download the product guide for your meter with instructions for changing the batteries. If changing the batteries doesn't resolve the issue, contact our customer service.

If any parts of your lancing device or your meter appear to not be working properly, please contact our customer service.

If you have misplaced your meter, please contact our customer service. They will be able to help you with a replacement solution.

If you are a signed-in CONTOUR^®Care member, you can order a case for your meter. If you are not a CONTOUR^®Care member you can sign up today. Registration is free and membership comes with exclusive offers such as: free meter accessories, quick and easy warranty registration, and much more!

CONTOUR^® Diabetes Solutions has a number of different meters designed to suit the specific needs and preferences of users. To find out which meter is best suited to you, click here to learn more.

If you are a CONTOUR^®Care member, CONTOUR^® meter batteries are available to you free of charge.

If you are not a CONTOUR^®Care member you can sign up today. Registration is free and membership comes with exclusive offers such as: free meter accessories, quick and easy warranty registration, and much more!

Please contact our customer service, one of our representatives will help you.

If your battery icon is flashing your batteries likely need changing. You can order your batteries in the CONTOUR^®Care member area.

Not a CONTOUR^®Care member? Sign up today. Members also have exclusive access to coupons, offers, tools and services not available anywhere else.

Consult your product guide for instructions on changing the battery.

If changing the battery doesn't resolve the issue, please contact our customer service.

Your meter should last for several years provided it is well maintained. See the 'Caring for your meter' section in your product guide for specific instructions on how to properly care for your meter. If you are considering upgrading your meter, please contact our customer service.

Consult your product user guide for common error codes and their meaning. If you continue to experience errors, contact our customer service.