This site is not intended to provide information on which base medical treatment. If you have questions about your personal treatment plan for diabetes, please contact your physician directly.

Got a question?

If you have questions about your meter, strips, or any of our diabetes products or services, you might find your answers here.

If you still require assistance, or if you wish to speak to someone directly, please contact our Customer Support Centre toll-free at: 1-800-268-7200, from 9:00 am to 9:00 pm EST, Monday to Saturday. Our representatives will be ready to assist you with any inquiries you may have.

To report an adverse event

To report an adverse event, please contact our Customer Support Team at: 1-800-268-7200 or email Please note that you may also report a side effect to your healthcare professional or your local health authority.

Mailing Address

Ascensia Diabetes Care Canada Inc.
2920 Matheson Blvd East
Mississauga, ON
L4W 5R6
Tel: 1-800-268-7200